Terms & Conditions

Please read these terms and conditions of use before using this website.

Welcome to my website. If you continue to use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy, govern The Phoenix Within’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions for use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to The Phoenix Within and “You” and “Your” refers to you, the client, visitor, website user or person using my website.

Amendment of Terms

I reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using my website to ensure you are aware of any changes. I will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use my website then I will regard that use as conclusive evidence of your agreement and acceptance of these terms govern your and The Phoenix Within’s rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using my website that you agree and accept that The Phoenix Within is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in my documents or information, any goods or services I may offer or from any use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which I will not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), The Phoenix Within’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of Goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and I am not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of The Phoenix Within.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of my goods, please contact me so I may try to assist you.

Returns and Refunds

The Phoenix Within handles returns and processes refunds in accordance with the Australia Consumer Protection legislation.

Should you wish to return your order, please notify me within 14 days of purchase with a valid reason for return. If I am unable to resolve your complaint or further assist you, I will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of The Phoenix Within.

Links to Other Websites

The Phoenix Within may, from time to time, provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement or approval or arrangement between The Phoenix Within and the owners of those websites. The Phoenix Within takes no responsibility for any of the content found on the linked websites.

The Phoenix Within’s website may contain information or advertisements provided by third parties for which The Phoenix Within accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. I am making a ‘recommendation’ only and are not providing any advice nor do I take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, The Phoenix Within absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. The Phoenix Within gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that my website is free of viruses or any other harmful components.

Whilst I, at all times endeavour to have the most accurate, reliable and up-to-date information on my website, I do not warrant or make any representations regarding the use of the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of The Phoenix Within to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your Privacy

At The Phoenix Within, I am committed to protecting your privacy. I use the information I collect about you to maximise the services that I provide to you. I respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read my separate Privacy Policy carefully.

You may change your details at any time by advising me in writing via email. All information I receive from my customers is protected by my secure servers. The Phoenix Within’s secure surver software encrypts all customer information before it is sent to me. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by me on my servers.

Third Parties

I do not and will not sell or deal in personal or customer information. I may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, I may use the information that you provide to improve my website and services but not for any other use.

Disclosure of Information

The Phoenix Within may be required, in certain circumstances, to disclose information in good faith and where The Phoenix Within is required to do so in the following circumstances: by law or by any court, to enforce the terms of any of my customer agreements; or to protect the rights, property or safety of my customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of The Phoenix Within. The Phoenix Within expressly excludes and does not permit you to use or access my website, to download any documents or information from my website or obtain any such documents or information through a third party. If you breach this term then The Phoenix Within will hold you fully responsible for any loss that I may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. The Phoenix Within reserves the right to exclude and deny any person access to my website, services or information in my sole discretion.

Copyright, Trademark and restrictions of use

This website contains material which is owned or licensed by me. This material includes, but is not limited to, the design, layout, look, apperance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the webiste for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

The Phoenix Within expressly reserves all copyright and trademark in all documents, information and materials on our website and I reserve the right to take action against you, if you breach any of these terms.

Any distribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with my express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it i n any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and The Phoenix Within concerning your use and access to The Phoenix Within’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of New South Wales (NSW) and Australia. If there is a dispute between you and The Phoenix Within that results in litigation then you must submit to the jurisdiction of the courts of NSW.